Membership Change Request Form

Please read this information and fill out the following form to make a change to your membership.

This form is required to make any changes to your membership. Verbal communication with your coach or another staffer does not replace this written notice.

A copy of the Membership Change Policy was sent to you in an email upon registration.

1.       We must have this written authorization to cancel / upgrade / downgrade the membership terms of your agreement. Verbal communication (notifying your instructor of your intent to change or intent to cancel), does not count as changing or cancelling your membership.

2.       The Membership Change Request Form is required to cancel your membership. We must have the form for compliance and insurance policies.

3.       Member must give at least thirty (30) days notice in advance of the new billing cycle for the membership changes to take place. It really does take that long for the membership change to process in our system. Changes you request take effect 30 days after you make the formal request.

4.       From the time the member completes and submits the Membership Change Request Form is the beginning of the 30 days’ notice. If your membership has been charged for the month due to failure to submit the Membership Change Request Form, there are no refunds. Unfortunately, we are unable to reverse that charge.

5.       Please note that all access to ZenPlanner, SugarWOD, member emails, programming, and 24-hour access will end upon cancellation.

6.       There is a fee for cancellation regardless of when you submitted your cancellation form.

7.       The membership cancellation fee is equal to one month of membership.

Membership hold requests are available in two circumstances: medical issues, or out-of-town for 3+ weeks (not less). If you’re requesting a membership hold for medical reasons, please note that a doctor’s note is required as well as a return-to-action date per our insurance policy.

1.       For a medical hold: the hold starts the day we have physical or electronic possession of a doctor’s note in which the doctor recommends a period of no exercise. Email your doctor’s note to Membership@CrossFitEdwardsville.com. 

2.       The note must have an end date (i.e. return to action date); the end date is required by our system. We understand that some cases may require extended care.

3.       The hold automatically restarts after one month unless there is a specific date on the doctor’s note. We are not able to place a membership on a continuous hold just to avoid a cancellation fee. We pay for every membership in the system and are unable to retain memberships that are on a continuous hold. 

4.       Your membership will automatically restart after the hold end date or the date that the doctor's note specifies. If you can’t recall the date, please email us at Membership@CrossFitEdwardsville.com. 

5.       A new medical hold can be started if a new doctor's note specifies as such. We are unable to back-date to the end of the previous hold.

6.       If you need to cancel your membership during your hold, you will need to fill out and submit a new form. Please follow the above instructions for cancelling your membership.

If you have questions regarding your account or any other questions regarding membership, please email Membership@CrossFitEdwardsville.com.

***COMPLETION OF THIS FORM IS REQUIRED TO INITIATE YOUR 30 DAY ADVANCE NOTICE OF CHANGES***

***SEE YOUR WRITTEN MEMBERSHIP FOR DETAILS OF CANCELLATION FEES***

***NOTE THAT YOUR REQUESTED CHANGES WILL TAKE EFFECT 30 DAYS FROM THE DATE YOU COMPLETE THIS FORM***

Please complete the form below

***NOTE THAT YOUR REQUESTED CHANGES WILL KICK IN 30 DAYS FROM THE DATE THE FORM IS SUBMITTED***